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Content design that connects

Bridging the gap between products and people with words.
 

Who I've worked with

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My approach

What I do

Everybody Writes by Ann Handley was one of the first books I’ve read in my early content career. The book's premise is that anyone can be a compelling writer if given the guidance and tools to do so. In my various content design roles, I’ve worked with product owners, designers and other non-content design folks who help write UX copy. This gets on the nerves of many of my fellow content designers. I mean, our specialty is writing. How could anyone else possibly write?

 

I used to believe that, too. But that's no longer true for me today. My role as a content designer has transformed, especially with the emergence of tools like Hemingway and ChatGPT. 

 

So, what do I do? 

 

My role isn't just about writing. It's about supporting the team—balancing business and user needs—and delivering intuitive experiences with content and strategy. Whether you need peer review for your microcopy or help with your content processes or priorities, I'm here to offer my expertise and support. 

 

I also work with researchers, designers, product managers/owners, and developers to improve experiences through the lens of content and to increase collaboration and alignment. Here are some things I can do:


 

• Content management + auditing • Competitive analysis •User testing •User flows + UI copy • Style guide + messaging frameworks • Card sorting + information architecture • UX discovery workshops • NLU Training 

 

I'm a lifelong learner, and my skills and knowledge of the field constantly evolve. So, stay tuned for new developments. 

Projects

Samples of my work

Want to see more? Let me know—I’ve also worked in Figma.

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Chatbot improvements

Improving BMO's chatbot experience by introducing a new user flow. 

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SMS copy

Balancing business and UX needs to deliver text notifications for Canada Post's customers. 

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Open card sorting

Organizing BMO's chatbot content into topics based on participants' input. 

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In-product walkthrough

Showing WildApricot customers how to create user-friendly emails using typography best practices.

Recommendations

I highly recommend Catherine Bryce to anyone in search of a strong UX content designer with experience in creating scalable content systems and writing copy that creates user activity and user happiness. At the risk of sounding like a cliche, Catherine truly is a self-starter. When she saw something missing, she set out to find a solution that worked within the constraints of our processes, timelines and budgeting. She was a great team member and able to work effectively and collaboratively with stakeholders, developers and UI designers.

Karen Opas, Manager of User Experience at Canada Post

Testimonials

More projects

Content projects (not all UX-related) that I'm proud of.

☁️My Chinese nickname 雯雯 (wén wén) means beautiful cloud—something that moves seamlessly, much like the effects of good UX writing. 

🎨 My hobbies include creative writing, board games, books (fantasy, fiction and memoirs), escape rooms, walks with my Pomsky and the piano.

❤️ Core values: creativity, purposefulness, and thoughtfulness.

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Snippets of me

About
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